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DE BOCA EN BOCA CANCÚN reserves the right to contract on behalf of THE "CLIENT", the services referred to and specified in these Terms and Conditions precisely in the quality and/or categories contracted, in terms of carriers, hotels and car rental companies are concerned, regardless of the ultimate provider of the services, unless it is expressly agreed that these will invariably be provided by a specific PROVIDER. In case of modification of the direct PROVIDER of the service, this will be provided by another of equivalent quality, if THE "CLIENT" makes use of the service, it will be understood that he consented to said modification and no claim, compensation or refund will proceed. Once DE BOCA EN BOCA CANCUN receives from the "CLIENT" the amount of the contracted services, be they air, land, lodging, as a whole (package) or any other, DE BOCA EN BOCA CANCUN has the authorization immediately from The "CLIENT" to issue, issue or purchase air tickets in their name, adhering to and accepting both DE BOCA EN BOCA CANCÚN and the "CLIENT" the cancellation, issuance and ticket sales policies of national and international airlines , the policies for issuing, issuing and selling air tickets of IATA International and the Reservation and Cancellation Policies of this "WEBSITE".

Once the air tickets have been issued in favor of THE "CLIENT", DE BOCA EN BOCA CANCUN is not responsible for any change of itinerary, or for any change or error in data provided by THE "CLIENT" for the issuance of air tickets, as may be the case of names, surnames, ages, sex, dates, routes, airlines, classes, categories, among others.

DE BOCA EN BOCA CANCUN, informs the "CLIENT" of the General Cancellation Policies of the tourist services that it offers through its "WEB SITE":

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a) For Cancellation of Transpo ReservationsAir route:

When completing a flight reservation, whether packaged or flight-only, you have the following restrictions:

Tickets issued are non-refundable.

Tickets are not transferable to another person or to another airline.

·       All changes in the date and time of the flight generate extra charges and are subject to availability.

For date and time changes on airline tickets:

If the "CLIENT" needs to change the time or date of his flight, he must contact the Travel Advisor. All changes are subject to availability. The sooner you request the change, the better chance there is of finding available seats on another flight.

The additional charges for ticket changes depend on the dates on which the "CLIENT" wishes to travel, the policies of each airline and the demand for each flight.

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b) For Cancellation of Hotel Reservations:

General Policies for Cancellation of Hotel Reservations:

·       Cancellations made 15 days or more before the arrival date apply a 10% charge.

·       Cancellations made from 3 to 14 days before the arrival date apply a charge of 2 nights.

·       Cancellations made from 0 to 2 days before the arrival date apply a charge of 0%.

If the room is marked as non-cancellable, non-refundable or similar, a 0% penalty of 10% applies regardless of the date you request cancellation.

Cancellation policies may vary depending on the hotel, time of year or room type. 

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c) For Cancellation of Reservations of Tours and/or Terrestrial and Maritime Transportation:

General cancellation policies for Tours and/or Ground Transportation:

Tours:

·       Cancellations made 3 days or more before the scheduled tour time apply a 10% charge.

·       Cancellations made from 0 to 2 days before the scheduled time for the tour apply a 0% charge.

·       No refunds apply if you do not show up at the agreed meeting point to start the tour.

·       All modifications are subject to availability and authorization of the SERVICE PROVIDER.

Some tours and activities are not subject to cancellation.

Land and sea transportation:

·       Cancellations made 3 days or more before the arrival date apply a 10% charge.

·       Made from 0 to 2 days before the arrival date, a 100% charge applies.

• Refunds do not apply if you do not show up at the agreed meeting point to start the land and/or sea transportation service. 

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Car rental:

·       Cancellations made 3 days or more before the scheduled time for the car rental apply a fee of 10%.

·       Cancellations made from 0 to 2 days before the scheduled time for the car rental apply a charge of 100% .

·       No refunds apply if you do not show up for the car rental.

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Faculties of the passenger to exercise the withdrawal 

 

Based on article 56 of the Federal Consumer Protection Law, the passenger may request the cancellation of the contracted services within the first five business days after the date of purchase of the services.

In these cases, the transporter or travel agency may withhold a sum of money, in accordance with the provisions of this section.

The carrier or travel agency, in accordance with the fare conditions, may withhold the agreed percentage, which may not exceed 10% of the value received for the fare, excluding fees, taxes and administrative fees. The retention made to the passenger will be made in favor of the transporter.

The provisions of this numeral will not apply in the case of promotional rates, unless it is offered by the carrier, in which event it will be applied in accordance with the conditions offered.

The airline and/or travel agent must refund the money to the passenger within a maximum period of thirty (30) calendar days from the notification of withdrawal.

If the passenger withdraws from the trip by giving notice to the travel agency that sold the ticket as an intermediary, it will proceed to refund the money to the passenger once the airline makes the corresponding amount available, without prejudice to the period of thirty (30 ) days provided in the previous paragraph for the reimbursement of the money to the passenger to become effective.

 

Customer obligations

a) TO PROVIDE TRUTHFUL AND RELIABLE INFORMATION.- The "CLIENT" undertakes to provide truthful and correct information about the ages, sex, names or surnames of both THE "CLIENT" and the other USERS who accompany him, as well as the data and complete information for the formation of the itinerary and the reservation of terrestrial and maritime services (hotels, visits, rental cars, cruises, etc.), releasing DE BOCA EN BOCA CANCUN from any responsibility for itinerary changes generated by wrong data provided, or for any error in the data provided by the "CLIENT" for the issuance or purchase of air tickets, adhering to the cancellation clauses for air, land, and sea services expressed in these Terms and Conditions.

b) TO RESPECT THE REGULATIONS AND CONDITIONS OF THE SERVICES ESTABLISHED BY SUPPLIERS AND DIRECT SERVICE PROVIDERS.

The "CLIENT" undertakes to adhere to and respect the regulations and conditions of service established by each of the SUPPLIERS and direct service providers contracted by THE "CLIENT" through the intermediation of the website www.debocaenbocacancun.com., of DE BOCA EN BOCA CANCUN, so DE BOCA EN BOCA CANCU must inform you of what is most important, however the direct PROVIDER of the service may inform you of new or additional conditions of service on which DE BOCA EN BOCA BOCA CANCUN has no responsibility and consequently declines any responsibility that may derive from its non-compliance. Likewise, the "CLIENT" must by their own means obtain the passports or migration documents required by the authorities of the United Mexican States, and of the countries of destination or transit, such as visas, health permits, and all those documents required by the Customs, Air, Maritime, Airport, Federal, State, Municipal and other authorities that are necessary to carry out your trip, releasing DE BOCA EN BOCA CANCUN on any problem that may arise with said authorities. In cases of international travel, the "CLIENT" undertakes to appear at the airports and check in with the airlines at least THREE HOURS IN ADVANCE on international flights and TWO HOURS IN ADVANCE on domestic flights, except for the express written instruction received from DE BOCA EN BOCA CANCUN to introduce himself.

 

Disclaimer of responsibilities

By virtue of the fact that DE BOCA EN BOCA CANCUN, through its website www.debocaenbocacancun.com., as a Travel Agency (Operator) over the internet, provides services as a reservation agent solely as an INTERMEDIARY between THE "CLIENT" and the direct SUPPLIER or SUPPLIERS of the tourist services promoted on this "WEBSITE". It does not assume and will not assume any responsibility generated by the relationship between the "CLIENT" and the Final Service Providers, therefore the "CLIENT" releases DE BOCA EN BOCA CANCUN  from any responsibility, before any failure or lack of compliance by the PROVIDER or direct PROVIDERS of the tourist services, including without limitation any failure or compliance by airlines, hotels, PROVIDERS of temporary lodging, shipping companies and all kinds of vessels, PROVIDERS of water sports, car rental agencies, transportation agencies, tour operators, diving instructors, snorkeling instructors, golf instructors, swim with dolphins instructors, fishing instructors, adventure sports and extreme sports PROVIDERS, water parks, ecological parks , and in general about any failure or lack of compliance by all those tourist services that that are provided directly by one or more SUPPLIERS and not directly by DE BOCA EN BOCA CANCUN.

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In the same way, DE BOCA EN BOCA CANCUN will not be responsible and the "USER" releases DE BOCA EN BOCA CANCUN from all responsibility regarding:

 

1.  The veracity of the photographs shown on its "WEBSITE", under the understanding that they are provided to DE BOCA EN BOCA CANCUN for insertion by the direct PROVIDERS of the services;

2. The star category assigned to the Hotels is based on the interpretation of DE BOCA EN BOCA CANCUN and may differ from the categories reported elsewhere.

3. The descriptions of the travel services are constantly updated by DE BOCA EN BOCA CANCUN, said descriptions of the travel services are provided by the direct PROVIDERS of the services, accordingly, the travel descriptions must be guaranteed by them.

4. Any type of failure on the part of THE "CLIENT" to obtain the documentation required for their trip, stated but not limited to, passports, visas, certificates, etc.;

5.  Any type of failure on the part of THE "CLIENT" to follow the travel instructions including, but not limited to, airport departure times, time and date of entry and exit in hotels, policies of coupon redemption etc.;

6. Regarding the terms and conditions and/or policies of the direct service PROVIDERS. DE BOCA EN BOCA CANCUN  will not assume any responsibility and The "CLIENT" in this act releases DE BOCA EN BOCA CANCUN from all responsibility, as well as any claim, cost, expense or loss that " CUSTOMER" could suffer including any personal injury or that of third parties, accidents or death, damage to personal belongings, loss of fun, anger, disappointment, anguish or frustration, whether mental or physical, as long as they are the result of:

•   Acts or omissions of any person other than DE BOCA EN BOCA CANCUN or its employees;

• Illness, theft, labor disputes, mechanical failure, quarantine, government actions, weather, or any other cause beyond the direct control of DE BOCA EN BOCA CANCUN;

• Impossibility of the "CLIENT" to travel due to not having the required documents such as, but not limited to, passports with at least 6 (six) months of validity after the date the trip ends, visas, personal identification, prescriptions or documents medical and certificates, health permits and all the documents required by the airport, customs, maritime and air authorities of Mexico and the countries you visit, we also inform you that some countries request that your passport must have at least two free pages of stamp or visas.

• Any failure or fault on the part of the direct PROVIDER in providing the service;

• Any failure or fault on the part of the "CLIENT" at the time of enjoying the contracted services;

• Any failure or failure of the "CLIENT" to observe or comply with the terms and conditions, policies, instructions, recommendations, security measures among others of the final PROVIDERS of the service;

• Cases of force majeure or fortuitous events such as: strikes, delays, flight cancellations, earthquakes, wars, hurricanes, and in general any other event that is unpredictable and that is not attributable to DE BOCA EN BOCA CANCUN;

• Failure of the "CLIENT" to follow instructions, including, but not limited to, flight departure times, time and date of check-in and check-out at hotels, and coupon redemption policies;

• Any other event that is not under the direct control of DE BOCA EN BOCA CANCUN.

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In the event that the contracted services cannot be partially or totally provided by the PROVIDER, DE BOCA EN BOCA CANCUN may only, on certain occasions, manage the reimbursement of the appropriate amount on behalf of THE "CLIENT", being relieved of DE BOCA EN BOCA CANCUN of any responsibility or greater commitment in the cases in which the reimbursement for the total or remaining amount is not reimbursed by the SUPPLIER.

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Applicable laws and jurisdiction

These Terms and Conditions and any service or product sold in its capacity as INTERMEDIARY by DE BOCA EN BOCA CANCUN, through its site www.debocaenbocacancun.com., will be governed by the laws and Courts of the City of Cancun, Quintana Roo. The "CLIENT" declares that he is aware of the scope of this Contract, whose Terms and Conditions are the faithful expression of his will and are submitted in the case of non-compliance or interpretation to the jurisdiction of the Federal Consumer Attorney's Office, in administrative proceedings, as conciliatory instance, to resolve the differences that could arise and in case of subsisting the same The "CLIENT" agrees to submit to the jurisdiction of the Laws and Courts of the City of Cancun, Quintana Roo, waiving in turn any other jurisdiction that by reason of their present or future domiciles or by the location of their assets or by their nationality may correspond to them.

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Copethics COVID-19

Derived from the COVID-19 pandemic that has affected the world, most of our business partners (hotels, transportation companies, tours, and airlines) have implemented safety and hygiene protocols with the aim of providing you with quality service and safe vacations.

All hygiene and safety protocols adopted by the final Suppliers are the responsibility of the latter, so DE BOCA EN BOCA CANCUN does not assume responsibility for the efficiency of said protocols.

 

RELEASE OF LIABILITY FOR NON-BINDING ERRORS

DE BOCA EN BOCA CANCUN,  in its capacity as Intermediary between Final Suppliers and Clients, publishes in good faith the information that appears on this "WEBSITE" which is provided and uploaded to the "SITE WEB” by the Final Suppliers. Therefore, it cannot guarantee that it is free of inaccuracies and typographical errors, so it will not assume responsibility for any error or omission that may exist in the "WEBSITE" regarding the information provided by the Final Suppliers. Obvious errors (including description of travel products and services, photographs, amenities, general product descriptions, misprints, typographical errors and currency conversion calculation errors, general pricing errors, etc.) .) will not be binding. In the event of an error in the rates charged by the Final Provider that affects the price of a confirmed reservation, DE BOCA EN BOCA CANCUN, and its "WEBSITE" are expressly authorized to modify the affected reservation according to the updated information provided by the Final Provider. to reflect the correct rate, prior notification to the "CLIENT". In this case, if applicable, the "CLIENT" will be offered the possibility of keeping their pending reservation at the correct price or the reservation will be canceled without applying any penalty, according to the Final Provider's own policies.